iPhone App Bitches to AT&T FOR You!!!
by Chris Hardwick on December 10, 2009
I must give credit to AT&T for at the very least giving the IMPRESSION that they care about their customers by letting them report geotagged coverage issues with their “Mark the Spot” app. This makes me very happy because while “network congestion” may be SOME of their problem, everyone with a working brain knows that numerous consistent dead zones, like the FIVE I hit on my way to work every day, are a symptom of poor coverage.
The app is very easy to use. Launch it, select the coverage issue you’re having, geotag it with “Current Location” (which ironically you will need coverage for) OR enter a location you’re still angry about dropping a call, and simply SUBMIT.
I sincerely hope they are constructively utilizing this info, but even if it’s a dummy-crosswalk-button-designed-to-make-you-think-you’re-accomplishing-something, it is very satisfying to have a complaint outlet besides just “The Heavens.” Also, I really believe AT&T is eager to “turn shit around,” and this app with their announced “2000 new towers next year” plan is further proof.
Now download and USE IT. I’m sure they are just as sick of hearing that they are the worst company on the planet as you are of telling them that.
*fingers crossed*
Or just get a Droid.
I agree with Mattropolis here. I would also add that AT&T doesn’t care and as long as their customers continue to pay, they will continue on not caring. I would love to get a Droid myself, but I think I am going to wait until iPhone moves on to T-mobile and save myself the hassle of having to switch networks.
I was at the Verizon store the other day, dude spilled the beans about rumor leakage regarding Apple/Verizon merge in Apr/May 2010. *fingaz crossed*
This is bullshit. They know what their coverage zones are. They know exact tower placements, signal strengths, etc. This is window dressing.
If the coverage is bad, what ensures that the app has connectivity to report the issue? All carriers have coverage issues, so this is nothing that is too surprising. It is just a way to make AT&T consumers feel like they have a say in how the company operates. “Hey my signal strength got better! AT&T must have gotten my complaint!” Whatever…